
FAQS
Got questions? We've got answers. From shipping times to returns, here's everything you need to know before, during, or after placing your order with us.
Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Can I change or cancel my order after placing it?
Yes, if the order hasn't been shipped yet. Contact us as soon as possible and we'll do our best to update or cancel it.
Are my payments secure?
Yes. All transactions are SSL encrypted and fully secure. We never store your payment details.
Shipping & Delivery
Do you ship worldwide?
Yes. We offer free worldwide shipping on all orders, with no minimum required.
How can I track my order?
Once your package ships, you'll receive a confirmation email with a tracking link to follow its journey.
How long does shipping take?
➤ USA & Canada
Free Shipping
Estimated delivery: 6–13 days
➤ Europe
Free Shipping
Estimated delivery: 5–12 days
➤ Rest of the world
Free Shipping
Estimated delivery: 7–15 days
Returns & Refunds
What is your return policy?
You have 15 days from the delivery date to request a return. Items must be unused and in original condition.
How do I request a return?
Contact us at contact@snoozdog.com with your order number. Our team will assist you with the return process.
Do you offer exchanges?
We don't offer direct exchanges. If you'd like another item, please return your order and place a new one.
Customer Support
How can I contact you?
You can reach us via:
Email: contact@snoozdog.com
Contact form on our website.
We respond within 24 to 48 hours, Monday to Saturday.
Where are you based?
We operate internationally and ship from multiple fulfillment centers based in Asia, Europe, and North America depending on stock and destination.